Positive Internet offers all our customers a high level of support through our three working hour e-mail response promise. Simply e-mail and our team will get back to you with a considered and helpful response as quickly as possible.

In addition to this, if you have a VIP support service with us, we provide an emergency 24/7 engineer callout telephone number.

You may find something useful to help with your support query within these support pages, but if you have any questions or anything which is not answered here, please do e-mail us and we know you'll be pleasantly suprised at the quality and speed of our responses.

For current Positive Internet service announcments click here.